PoolNation

Need Help Finding an Item?: We strive to bring you the best, most up to date products. Therefore, our site can change and grow regularly. If you cannot find the item you need, give us a call and we will work to find it for you.
Pricing: Your local pool store or dealers have limited brands and products. Additionally, and more importantly, they have higher overhead expenses. Pool Nation has the ability to bring you lower prices because our profit margins don’t need to be 50%-100%. We price our products with the lowest margins possible while we maintain our ability to keep our operation running lean. We work closely with our distributors to ensure we offer products at the lowest possible prices. Please note that posted prices are subject to change at any time without notice.
Warranty: All products sold carry a manufacturer warranty. If you feel you have a defective product, please contact the manufacturer. Please contact us if you require assistance.
Pool Nation does not imply or express any form of any warranty. However, we will do our best to assist you with the manufacturer to ensure you get the products corrected or replaced as quickly and easily as possible. All warranties are the responsibility of the manufacturer. Pool Nation expressly disclaims liability for any injury, loss, or damage of any kind arising from the installation, use or inability to use any item we sell.
Returns: If you experience a mistake in the shipping of any parts or products and received items you did not order, please let us know as soon as possible. We will correct the oversight as quickly as possible. We will promptly pick up the item that was sent to you in error, at no cost to you.
Please contact Pool Nation via phone or email PRIOR to any return by calling 888-395-8058 or contacting us via email at support<at>poolnation.com. Your satisfaction is our priority.
All returns must be accompanied by a Return Merchandise Number. (RMN). If the mistake is the made by the Buyer, the Buyer must pay the return shipping costs. If Pool Nation mistakenly shipped a product other than that which was expressly ordered by the customer or if the product arrived damaged, Pool Nation will gladly return the item at no expense to the customer.
We do not refund original order shipping charges unless we ship something other than what was ordered. Returned merchandise must be received within 90 days of the purchase date, must be in new and resalable condition, in the original undamaged packaging with all accompanying material, and accompanied by the RMA #. All returned products are subject to the inspection and approval of Pool Nation, our distributor, and/or the product manufacturer. The Buyer is responsible for paying the return shipping charges. The Buyer will either be issued a refund check or the credit card refunded in full less any applicable restocking charges.
Product that is returned for a reason other than damage or a shipping mistake by Pool Nation is subject to a 10% restocking fee. If an order is returned and refused, the Buyer is responsible for the return shipping charges. Pool Nation will hold the product for 30 days. After 30 days, the product will be scrapped.
We strive to make sure customers credits are given within 10 days after Pool Nation receives returned product. Please allow for seasonal delays of up to 1 additional week.
As it is not possible to for Pool Nation to have full knowledge or complete details of your pool, we cannot and will not accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment and to obtain a part number, if in doubt. Most of the time, we can acquire items once we have a part number to research for you. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system.
Shipping: The consumer is responsible for shipping charges. Shipping charges are computed and displayed at checkout time. If a shipping charge appears unreasonably high or low, please call customer service to confirm the charge.
The consumer is responsible to provide correct shipping address. If address is incorrect, there may be delays. Any request for change of address, after shipment has been made, may cause delay in delivery. Any cost incurred due to such instance will be charged to customers account.
Pool Nation proudly utilizes FedEx and UPS for our shipping needs. Although in some cases, we may use a different carrier. When an order is shipped, a shipment confirmation email is sent to you containing the FedEx or UPS Tracking Number or the alternate Freight company's name and tracking number. Normally, the order will arrive within 5 business days after the shipment confirmation email is sent. More rapid delivery, even overnight delivery, is available at an additional cost. Please note that an expedited shipping request, e.g. "2nd Day Air", applies only to the shipping portion of the order. The time required to fulfill the order, that is, order entry, picking, packing and staging the order for shipping, is the same regardless of the shipping method selected (normally 24 - 48 business hours).
Items that cannot be shipped via FedEx or UPS, e.g. items weighing more than 150 lbs., must be shipped by a freight carrier. Freight items can be shipped to either a freight dock, a place of business, or to a residence. For more information or for additional services, such as lift gate service (available at an additional cost), please see the In-Ground Heaters and Freight section below and/or contact customer service, 888-395-8058.
We make every effort to ship all orders within 48 hours of receipt (except Saturday, Sunday and holidays). However, shipping delays are possible due to merchandise availability, seasonal volume, and other unforeseen events. You will be notified via email if there are any extended delays.
An order cannot be canceled once it has shipped. Refused shipments will be charged the cost of return shipping to Pool Nation, plus a 10% restocking fee.
Canceling an Order: Orders can be canceled if the order has not shipped. Please call Customer Service to cancel your order. There is no charge to cancel an order. Please note that Special Orders cannot be canceled.
Damaged Goods: Upon receipt of your delivery, inspect each item carefully before signing for the product. If an item has obvious damage, please refuse delivery of that item and contact Customer Service as soon as possible so that a claim can be filed and a replacement item shipped as soon as possible. Please do not throw anything away, take digital photos and email them to support<at>poolnation.com.
In-Ground Heaters, Large Filters or Large Items and Freight: If you order an item that is too large to be shipped using FedEx and UPS, the system will automatically assign freight shipping. The price to ship up to 300 lbs. of product anywhere in the contiguous 48 states will vary from $90 - $150, depending on whether you ship to a business or commercial business. If your order exceeds 350 lbs freight cost will have to be quoted. Please contact the Sales Dept.
Residential customers will be contacted by the freight company to schedule the delivery. The customer will be required to sign for the delivery. The customer should inspect the freight for any visible damage and ensure that all items that were ordered were received. The customer should not approve the delivery if there is damage or any missing items. Additionally, the customer should immediately notify Customer Service of any issues.
Call 888-395-8058 or email Customer Service for more information.
Disclaimer: Pool Nation may make improvements and/or changes in products, programs and pricing on this website at any time. Pool Nation shall not be held liable for clerical, graphical, typographical and printing errors. We strive to great lengths to keep our site accurate; however, errors may sometimes occur.
Pool Nation reserves the right to modify or amend these policies at any time without prior notice.
Pool Nation extends to its customers only manufacturer's warranty on the merchandise purchased, but otherwise makes no warranty, express or implied. By making purchase from Pool Nation’s site, customer agrees to exercise caution and take all necessary safety measures in using purchased merchandise and will not hold Pool Nation responsible for any damage caused by the use of the merchandise purchased.
Law Governed by: By making purchase from Pool Nation, the customer acknowledges that any such sale proceed shall be governed by in accordance the laws of the State of California. Exclusive jurisdiction and venue to resolve a dispute between Pool Nation and the customer, shall be in Orange County, CA superior courts.